Singapore, 13 May 2003

Franchisees’ One-Stop e-Service Information via Informatics' Global Service Centre

Public-listed Informatics Holdings Ltd (Informatics) has successfully spread its wings into the region through its international franchise system. It now operates more than 583 training and education centres in 47 countries through its five franchise brands. Entering its 20 years in business, Informatics franchise system has proven its success with the continuous expanding network. Mr Lim Wee Kee, Senior Vice President of Franchise Development & Sales at Informatics attributed the success of its franchise system to the accumulated experience in franchising and its sound management systems.

"Informatics' franchise system was developed over the past decade with hands-on experience, which was then translated into its franchise system covering every aspect of operation from training staff to the all-round support," said Mr Lim.

Apart from a proven business system, Informatics franchisees are supported with a wide range of professional training services and web-based interactive support systems services to prepare and enable them to manage a successful business in the ever-changing business environment. One of this support system is Informatics Global Service Centre.

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Informatics Global Service Centre at www.informaticsgroup.com/tqm/service.nsf acts as a one-stop information service centre where its franchisees and their staff members are able to access all service information in Informatics via a controlled user id and password.

Some of the service information included in the website includes the Group's Service Governances, standard service procedures, and service performance results for all Informatics centres' worldwide and service training programs. Most importantly, this website will serve as a good online induction training portal for new franchisees and their staff members as they could access it and learn about the whole range of service information on Informatics and its quality journey towards service excellence.

“In today's competitive business world, Informatics believes that having a franchisee support system is crucial as the organization strives forward in its service excellence journey,” said Mr Lim. “Developing the service knowledge, understanding of customer expectations and equipping the right service skills amongst all Informatics franchisees and their staff are key strategies to help Informatics transforms itself into a customer-driven organization.”

Mr Patrick Kwok, Informatics franchisee from Australia commented, "Thanks to the Global Service Centre, we can get helpful resources to improve the service quality of our staff. The training programs and quality test has helped us to improve on our quality knowledge & customer services.”

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“With this website, our staff need not have to depend on the time availability and good memory of their own managers to impart Informatics’ standard of basic service skills and knowledge. Each of our staff will have access to the information at their own pace, learning anytime, anywhere,” added Mr Kwok. “I am confident that Informatics Global Service Centre will increase the efficiency and productivity of our staff."

The Global Service Centre is part of the holistic service excellence framework mooted by Informatics Group's Customer Centricity Committee, and it also includes other service strategies such as recognition schemes, service monitoring mechanisms and systems & procedures reviews.

Informatics Global Service Centre is an information service centre for Informatics franchisees and their staff members, not just in Australia but all the countries. It will develop itself into an effective knowledge centre that facilitates the cross-country sharing of service information, happenings and best practices in global Informatics.

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By combining innovative technology with world-class training content, PurpleTrain.com offers companies and individuals a high value, quality and effective online training solution. Over 700 online courses are available, offering PhDs, masters, degrees, diplomas and certificates in business and IT programs. Its e-community now stands at over 67,000 users.

PurpleTrain.com is a 100%-owned venture of Informatics Holdings Limited, a leading training and education provider listed on the Singapore Stock Exchange. Please visit http://www.purpletrain.com for more details.

For more information on Informatics Group, please contact:
Lim Wee Kee
Senior Vice President – Franchise Development & Sales Unit
Email: wklim@informaticsgroup.com
Or
Adlina Chew
Manager, Marketing & Public Relations
Email: adlinachew@informaticsgroup.com