Private Education Act |
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With the implementation of the Private Education Act in 2009, the Council of Private Education (CPE) was established to regulate the private education sector in Singapore. All Private Education Institutions (PEI) are required to comply with the regulations under the new Act. Under the Private Education Act, the Council for Private Education will implement two schemes — the Enhanced Registration Framework (ERF) and a quality assurance scheme called EduTrust.
As required under the Enhanced Registration Framework, Informatics Academy undertakes to inform CPE and its students of any change in ownership or management within 14 working days.
The scheme provides a means for better private education institutions to differentiate themselves as having achieved higher standards in key areas of management and provision of educational services.
Must Know for students
学生需知
About Council for Private Education (Official explanatory document produced by CPE)
http://www.cpe.gov.sg/cpe/slot/u54/Publications/ERF_Student_proof9.pdf
关于私立教育理事会
http://www.cpe.gov.sg/cpe/slot/u54/Publications/FINAL_Chinese%20version_ERF_Student_preview%20(8%20Apr).pdf
About Enhanced Registration framework (Official explanatory document produced by CPE)
http://www.cpe.gov.sg/cpe/slot/u54/Publications/ERF_Student_proof9.pdf
关于强化注册架构(ERF)
http://www.cpe.gov.sg/cpe/slot/u54/Publications/FINAL_Chinese%20version_ERF_Student_preview%20(8%20Apr).pdf
EduTrust Certification Scheme and Fee Protection Scheme (Official explanatory document produced by CPE)
http://www.cpe.gov.sg/cpe/slot/u54/Publications/EduTrust%20Scheme/EduTrust_Student_preview.pdf
关于教育信托认证计划和学费保障计划
http://www.cpe.gov.sg/cpe/slot/u54/Publications/FINAL_chinese%20version_EduTrust_Student_preview(8%20Apr).pdf
For more information on the PEI, EduTrust and ERF, please refer to www.cpe.gov.sg
Informatics Academy Enchanced Registration Framework Registration Certificate:
http://www.informaticsacademy.com.sg/pea/CPE_ERF Cert.pdf
Informatics Academy has successfully attained the 4-Year EduTrust Certification and has put in place some mandatory requirements, namely PEI-Student Contract, Fee Protection Scheme (FPS) and Medical Insurance Coverage, under the EduTrust Certification Scheme regulated by the Council of Private Education (CPE).
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The aim of the new quality assurance, Edutrust, is to enhance the confidence of students and their parents in the quality of education in Singapore, Informatics Academy will enter into a standard PEI- Student Contract with the student. The contract lays out the important terms and conditions governing the relationship between the student and Informatics.
A copy of the PEI-Student Contract and Advisory Note in English is available for your reference: PEI-STUDENT CONTRACT AND ADVISORY NOTE
We encourage you to also refer to a copy of the PEI-Student Contract (in Chinese 参考学生合同 and Vietnamese hợp đồng cho học sinh tham khảo) at:
http://www.cpe.gov.sg/cos/o.x?c=/cpe/pagetree&func=view&rid=485 |
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Fee Protection Scheme (FPS) |
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The Fee Protection Scheme (FPS) serves to protect students’ fees in the event a private education institution is unable to continue operating due to insolvency, and/or regulatory closure. The Fee Protection Scheme also protects students if the private education institution fails to pay penalties or return fees to the students arising from judgment made against it by the Singapore courts.
The FPS is compulsory for all local and international students taking programs at PEIs seeking EduTrust certification. FPS applies to all programs unless waived by CPE. Students enrolled in these courses will be required to pay a fee for FPS which varies depending on the fees of the courses insured.
Under the prevailing FPS guidelines, students should not make fees payment exceeding the 6 months programs fee (before EduTrust certification) or 12 months program fee (after EduTrust certification).
To view Fee Protection Scheme Insurance Policy – LONPAC INSURANCE BHD
To view Fee Protection Scheme Escrow Agreement - HSBC |
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Medical Insurance Coverage |
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Informatics Academy has put in place a Medical Insurance which all students (except those specifically allowed to opt out under EduTrust Certification guidelines) will be insured by Group Hospitalisation & Surgical Insurance under AXA Insurance Singapore Pte Ltd.
This medical insurance will help reduce the financial burden of the insured student in the vent they need to be hospitalized. The scheme shall minimally provide for an annual coverage limit of not less than S$30,000 per student, at least B1 ward in government and restructured hospitals and 24 hours coverage in Singapore and overseas (if student is involved in school-related activities) throughout the course duration.
For Singaporeans and Permanent Residents with existing medical insurance coverage (with an annual limit not less than S$30,000), may opt-out of this scheme. CPE has mandated that students who opt out must produce their medical insurance policy for verification by the PEI.
However, if Singaporean and Permanent Resident students wish to opt-in for medical insurance, their Insurance Premium will be subjected to underwriting by the Insurance Company.
The fee payable for the entire duration of the course is indicated in the fee schedule of the Student Contract. The insurance shall be purchased yearly and the premium shall be borne by the student.
You are enourage to read and be familiar with the scheme and the Exclusion Clause, so that you are fully aware what treatments are claimable:
Group Hospitalisation & Surgical Insurance (GHS) Product Summary and Exclusion [Must read]
Benefits Schedule for Informatics Academy [Must read]
Click HERE to download a Medical Insurance Claim Form and submit to Student Services
For more information on the Medical Insurance, please refer to the official website of the Council of Private Education at www.cpe.gov.sg
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Withdrawal and Refund Policy |
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Program withdrawal:
All requests on withdrawals and refunds are to be accompanied by a duly completed "Withdrawal Form" and it shall serve as a written notice. For students under 18 years of age, Informatics Academy will seek parental/guardian approval prior to processing the request for withdrawal. Informatics Academy will process the request and refund to the student within 7 working days, according to the Refund Policy.
Please submit the completed Withdrawal Form to our Student Services Officers, with supporting documents (if applicable).
For new commencing students - a cooling period of 7 working days will be given upon the signing of the Student Contract. A student is able to withdraw from the course with a submission of a written notice within these 7 working days, notwithstanding if the course commencement date has passed. The student will be entitled to the maximum refund amount stipulated by the school.
Click HERE to download Withdrawal Form
Fee Protection Scheme (FPS) & Medical Insurance
- Refund of Fee Protection Scheme (FPS) & Medical Insurance payment will be on a case-by-case basis as it is subjected to approval and conditions of the insurance providers. An administrative fee (as indicated in the contract) will be charged for processing the refund.
- Students are to refer to the PEI-Student Contract for full details of refund policy.
Upon the expiry of the 7-day cooling off period, the following policy will apply for any withdrawal upon receipt of a written notice of cancellation:
| % of [the aggregate amount of the fees paid under Clause 1.11 and 1.12] |
If Student's written notice of withdrawal is received |
| 80% |
(“Maximum Refund”) More than [30] days before the Course Commencement Date |
| 65% |
Before, but not more than [30] days before the Course Commencement Date |
| 50% |
Before, but not more than [15] days before the Course Commencement Date |
| 0% |
Before, but not more than [8] days before the Course Commencement Date |
All requests pertaining to fee refund matters must be in writing and subject to the final approval of the School. |
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a.) Definition
A grievance is defined as dissatisfaction over any condition of study or the school which has adverse effect on the student.
b.) General Provisions
 Self representation or self representation with selected other person(s).
Meetings held shall take place during regular working hours.
Meetings outside regular working hours must be mutually agreed upon.
The School shall reply to the student’s grievance within the time limits specified.
Failure of the school to reply within the time limits specified grants the student the opportunity to take the grievance to the next step.
Student must proceed from one step to the next step within the time limits specified.
The grievance shall be considered settled on the basis of the School’s last decision, if student fails to appeal from one step to the next step.
Failure of the student to appeal from one step to the next step, the grievance shall not be subject to further appeal or consideration.
c.) Grievance Process
STEP 1
Any student who believes that he or she has a grievance shall take up the matter orally with the Student Services Officer or Student Services Manager within five (5) working days of its occurrence. The Student Services Officer or Student Services Manager shall provide an opportunity for full discussion of the grievance with the aggrieved student and record in the service monitoring system. The student’s request will be acknowledged by the Student Services Officer or Student Services Manager within two (2) working days. Student will be provided with a response within seven (7) working days.
STEP 2
If the response of the Student Services Manager in STEP 1 is unsatisfactory to the student and does not settle the issue, the aggrieved student may raise the issue to the Faculty Head within (3) working days after the date on which the Student Services Officer or Student Services Manager’s response was due. The Faculty Head shall provide opportunity for discussion and review, and shall respond within seven (7) working days after receipt of the grievance from the aggrieved student.
STEP 3
For grievances, which have not been resolved in STEP 2, the student may further appeal to the Director of Operation within three (3) working days. The Director of Operation will take necessary action and decide on the matter. This decision shall be transmitted in writing to the aggrieved student within seven (7) working days from the date the grievance was brought to the attention of the Director of Operation. This decision shall be final and not subject to further appeal unless further appeal is provided by regulation.
At any step in the grievance procedure, if either party (the student or the school) believes that an extension of the time limit for action is required, the party may request for an extension of the time limit, and it shall be mutually agreed.
In the event that the Student and Informatics are unable to resolve a dispute in accordance to the grievance procedure, the Student and Informatics shall refer the dispute to the Counsel for Private Education (CPE) under their Mediation-Arbitration Scheme as an alternate form of redress.
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